Frequently Asked Questions
Need help choosing, installing, purchasing or returning our products? Have a look at our FAQs. If you don’t find the answer to your question here, you can easily contact our specialists at email@example.com.
What is SpeedBox?
You have surely already noticed that when riding on an electric bike above 25 km / h, the motor of your electric bike automatically shuts off due to the speed limit. If you wish to remove the speed limit of the electric bike, there is nothing easier than installing a tuning part that removes this speed limit. You can achieve higher speeds, and everything is limited only by the pedalling rate. In our experience, it is possible to ride at a speed of up to 40 km/h, 50 km/h and even above 60 km/h with SpeedBox tuning, and that is already a proper speed!
How does e-bike tuning work?
All kinds of e-bikes with mid-drive have a speed limit of 25 km/h, which is set during their production. The motor normally turns off at this speed. By installing our SpeedBox chip you can easily remove this unpleasant speed limit and make your bike go faster. The top speed of your bike will then depend only on your pedaling frequency so that you can enjoy the excitement of your ride to the fullest.
Can I install the tuning chip myself?
The installation of the tuning chip in your e-bike is easy. We use connectors compatible with your e-bike motor, which make SpeedBox a unique device, suitable for installation at home.
Watch our instruction videos, which will guide you step by step through the installation process. If there is anything you don’t understand, don’t hesitate to contact us. Our technical support team is always available.
What is the difference between SpeedBox 1.0 and SpeedBox 2.0?
The new SpeedBox 2.0 line builds on its predecessor with its technology and design quality, but it has several significant improvements. The SpeedBox 2.0 electric bike tuning eliminates the speed limit, and all the values are displayed correctly, showing the actual speed and correct range of kilometers. The resultant speed of an electric bike with SpeedBox 2.0 installed thus depends only on the pedaling rate and the size of chainrings. Thanks to this, you will be able to ride at any speed - 40 km/h, 50 km/h and above 60 km/h.
SpeedBox 1.0 is a tuning chip, which enables the rider to double the speed limit of the e-bike. When applied, half values of actual speed are shown on your display as well as the distance of your trip. If you ride at a speed of 40 km/h, your display will show 20 km/h. The motor switches off when reaching the speed of 50 km/h (25 km/h is shown on your display).
Can I use SpeedBox for an e-bike that measures in miles per hour (mph)?
Of course, you can. When using a SpeedBox to increase the speed of your electric bike, it does not matter whether you measure the speed in km/h or in mph. This doesn’t apply to older e-bike models with Yamaha PW motors, where we recommend using km/h.
Is SpeedBox compatible with S-Pedelec e-bikes, which are limited to the speed of 45km/h?
Yes, SpeedBox 3.0 is compatible with Bosch Speed Pedelec e-bikes. Unfortunately, we don´t have a product for Giant Quick and Yamaha S-Pedelec.
Does SpeedBox work with a dual-battery bike (an electric bike with two batteries)?
SpeedBox products function with bikes with the original factory dual batteries without any troubles. However, there could be a problem with batteries installed later. E-bikes with additional redesign are not compatible with SpeedBox products.
How fast can I go with my e-bike? Is SpeedBox limited by the speed of 50 km/h or 99 km/h?
It depends on the tuning chip. When tuning an e-bike with SpeedBox 1.0, you can reach speeds of up to 50 km / h. The new tuning chip - SpeedBox 2.0 has no speed limitations at all. When using it you are limited only by the frequency of pedaling and the size of chainrings. In our experience, it is possible to ride at the speed of up to 40 km / h, 50 km / h and even more than 60 km. The same performance can be achieved by e-bikes with SpeedBox PLATINUM and SpeedBox B-Tuning chips.
Which type of SpeedBox can be used with SpeedBox App?
At present it can be used with SpeedBox B.Tuning chips for e-bikes with Bosh motors. However, we are currently working on the development of SpeedBox B.Tuning chips for motors of other producers.
How can I choose the right SpeedBox that is right for me?
You can find a list of all our SpeedBox chips on our Buyer's Guide page, where you can find out what each SpeedBox model is able to do and choose the one most suitable for you. Don’t miss the chance to experience the amazing ride and get your SpeedBox today!
Where can I buy the SpeedBox?
You can buy SpeedBox on our e-shop. On our website you can purchase directly from the producers. We send our products special delivery anywhere in the world – delivery within 3 working days! You don’t want to wait 3 working days and get your SpeedBox immediately? Ask for it at our nearest store or e-bike service shop. We sell our products to more than 1300 shops and service centers in more than 40 countries in the world.
Can I plug in/ out the SpeedBox chip whenever I need?
Of course, the SpeedBox tuning chip can be easily installed in an e-bike by plugging in a few connectors. The assembly and disassembly is therefore very simple without causing any destructive changes.
The speed of 75 km/h appears on the display after installing the SpeedBox chip for Bosch and reaching the speed of 25 km/h.
The connectors might be plugged in wrong. Disconnect the SpeedBox and make sure that the connector with the "To Speed Sensor" sign is not connected to the light connectors.
After installing SpeedBox for GIANT, the whole system turns off after a few seconds
An error might have happened during installation of your SpeedBox. Check whether you have accidentally plugged the SpeedBox into the red connector. If so, disconnect the red connector and plug it in according to the manual. The red connector is not used for connecting SpeedBox chips.
The SpeedBox tuning chip does not function after being installed on a brand-new bike.
If you want to install SpeedBox on a new bike, it is necessary to ride it for at least 1 km. Before the actual installation, we recommend trying out your e-bike properly and checking how the system functions in a normal operation.
It is impossible to activate SpeedBox on my bike by pressing the walk button.
Some bikes produced in the US do not have the walk button. That’s why we added an alternative way to activate SpeedBox products. You can activate your SpeedBox for Bosch by pressing the following buttons: + - + -. SpeedBox for Yamaha is activated by pressing arrows ↑ ↓ ↑ ↓ quickly one by one.
Which countries can I have SpeedBox delivered to?
We send SpeedBox tuning chips worldwide.
What is the delivery time for a SpeedBox ordered from your e-shop?
Delivery speed is our priority. We ship goods the next day after an order is placed and paid for. The speed of delivery depends largely on the shipping company you select. You can choose from a range of options: Czech Post, DPD and DHL.
Estimated delivery time:
DPD: 2 to 6 business days
DHL: maximum 3 days
PPL: maximum 3 days
Czech Post (Standard Shipping): 1 to 4 weeks
Why can't I track my shipment?
After your shipment has been sent, you will receive a link to its tracking. If you ship via Czech Post and the destination address is outside the Czech Republic, a new number is assigned to the shipment at the border and it can no longer be tracked after crossing the national border. If you have chosen the "Standard Shipping" method, wait at least 4 weeks for delivery. If you do not receive your package by then, do not hesitate to contact our technical support, which is fully available to you at firstname.lastname@example.org.
Can I return purchased goods?
It is possible to return purchased goods within 14 days from the day of delivery without reason.
Will I receive a full refund for the purchased goods?
We stand by the quality of our products. If you have any objections concerning products from our e-shop, we will be happy to give you a full refund. Find out how to return goods below.
What is the guarantee for SpeedBox products?
Our customer’s satisfaction is crucial for us. Because of that we put lifetime warranty to all our SpeedBox chips bought in our e-shop. We stand by the quality of our products.
How do I return and exchange goods?
We’ve drawn up a simple step-by-step manual to help you return products in a simple way.
- Contact a sales representative at email@example.com.. Include the order number and describe your problem in brief. This will let us know to expect a parcel from you.
- Along with the returned product, add some information about the fault, order number and your suggestion for remedy. We can send you a new SpeedBox chip or give you a full refund. Please pack products well before sending.
- Send your parcel to the following address:
Ebike Electronic s.r.o.
K Nemocnici 21
741 01 Novy Jicin
We kindly ask you to send complaints to this address to ensure no delays in the process.
Mark international deliveries as "LOW VALUE GIFT".
Keep your tracking number in case you need to track your shipment.
If you have any further enquiries, do not hesitate to contact us at firstname.lastname@example.org. We will be happy to guide you through the whole process of returning and exchanging goods ourselves.
You haven't found an answer to your question?Contact us